FAQ's
Ordering and Acknowledgements
Orders are received and entered into our system for manufacturing. All pricing is F.O.B. Grand Rapids, Michigan. All orders to be sent in written form and are subject to acceptance by Northwest Metal. For accounts not yet approved for credit, a 50% deposit may be required to process orders, with the balance to be paid prior to shipping.
Northwest Metal requires all orders in writing to avoid error and/or duplication. Rush orders or custom items are subject to an added charge. Orders will be acknowledged stating current pricing, any special charges for matching colors, minimum order charges, etc. and expected shipping date. Receipt of our acknowledgement indicates acceptance of your order subject to the terms set forth in our acknowledgement to you.
Cancellations and Returns
No orders may be canceled unless approved by Northwest Metal. If cancellation is approved, a charge may be levied for work already performed and expenses made for the project. No merchandise may be returned without prior written approval. Unauthorized returns will not be accepted and will be returned freight collect.
Delivery
A tentative delivery schedule will be established in acknowledging processable orders, based on the customer’s request and by manufacturer’s ability to produce and deliver. Check your acknowledgement for expected delivery date, it may be different from your requested ship date. We will make every attempt to ship orders complete, however, we reserve the right to make partial shipments as merchandise is available. Northwest Metal is not bound on any order to pay penalties, excess freight, or other expenses caused by failure to deliver on schedule. All efforts to meet customer requirements will be made and notification will be given if any changes occur.
Freight Charges
All freight charges are the responsibility of the purchaser. All shipments will be sent freight collect unless other prior arrangements have been made. Northwest Metal will ship by the most economical means, at our discretion, or by the customer’s selected carrier. Kindly notify Northwest Metal on the purchase order if a specific carrier is to be used. Legal title merchandise passes to the buyer upon acceptance by carrier.
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Photography of Completed Projects
Northwest Metal reserves the right to photograph, upon completion, any project that has utilized our product offerings, and retains the right to use said photographs in advertising, our website, public relations, catalogs, and all marketing materials.
Terms of Sales
Terms are net 30 days, subject to approval of Northwest Metal’s credit department. A 50% pre-production deposit will be required on custom orders and is not subject to cancellation.
Warranty
All items manufactured by Northwest Metal are guaranteed against defects for a period of one year from the purchase date. During this period, Northwest Metal will replace or repair the product, at its discretion. This warranty does not include damage in transit or damage caused by abuse, misuse, or faulty installation, Northwest Metal makes no other warranty expressed or implied.